The Mastercam Maintenance Program is a software delivery plan designed to provide you with the most up-to-date enhancements, the latest software tools, and the best new features. In addition, it provides you with unlimited technical support through Prism Engineering. This means that your investment in Mastercam will continue to pay off by keeping your shop at the top of its game. For more details (PDF Format)...

Please contact Terry Kraus, Maintenance Services, at (215) 449-0386 for details on purchasing Mastercam Maintenance.

Please keep the following in mind when you need technical help. Mastercam's on-line Help (ALT-H) has answers to many commonly asked questions. Please try to locate the solution to your problem in these manuals first.

Your next step on the way to technical support is to contact Prism Engineering at 215-784-0800 ext. 441 or via e-mail at mctech@prismeng.com When calling Prism, please follow these guidelines to ensure prompt and effective support:

• Be ready to describe the problem in detail and know what product version and level you are working with. Document what happened, particularly if you cannot call immediately after the problem occurred.
  
• Be in front of your computer while you call.
  
• If possible, try to duplicate the problem. The support technician may request that you do this while you are on the phone. Also, be prepared to submit geometry, NCI files and other data related to your problem.
  
• Have a complete description of your hardware, including CPU, mouse, math-coprocessor and memory.

Mastercam Post Edit Form Request
Please provide Prism Engineering, Inc. with the information needed regarding the post edit request. This form can be e-mailed, faxed or mailed to us.

Mastercam also offers an on-line resource center for your help and assistance.

Click on image to visit eMastercam.

SolidWorks Subscription Service is an annual support, delivery and technology service created to provide SolidWorks users with the right mix of Prism Engineering technical assistance, and independent, continuous access to information and updates required for optimum productivity. Access a full range of members-only resources for collaborating and sharing knowledge with the world's fastest growing 3D CAD user community. In addition, the SolidWorks Subscription Service provides users with the ability to network with each other in a private forum.

Whether you are a designer, engineering manager, or business manager, you can benefit from SolidWorks Subscription Service, an innovative, value-added software support plan. As a designer, you are entitled to automatic upgrades to the most up-to-date versions of 3D CAD software from SolidWorks Corporation. As a business manager, you have access to the latest technology, information, and support to protect your investment and ensure continuous productivity improvements.

Best of all, your annual subscription makes you a full member of the SolidWorks user community, enabling you to more actively influence future product direction.

SolidWorks Subscription Service Includes:

• Automatic upgrades to the most up-to-date versions of SolidWorks solid modeling software and all add-on products owned, including PhotoWorks, Animator, FeatureWorks, Toolbox and more.
  
• Technical Support Services provided by Prism Engineering (phone: 215-784-0800 ext. 440, fax: 215-784-0945, email: swtech@prismeng.com , web www.prismeng.com
  
• Free listing of your company on SolidWorks' on-line Manufacturing network.
  
• Free enrollment in SolidWorks Update Seminars to learn the new functionality incorporated into new releases of SolidWorks.
  
• Comprehensive 24 hour by 7-day-a-week online web access to download priority enhancements
  
• Easy access to online technical tips.
  
• SolidWorks enhancement request privileges.
  
• Comprehensive web access to priority enhancements, a model library, regularly scheduled webcasts, and an interactive knowledge database
  
• Access to additional subscription service offerings, as they become available.
  
• Access to partner and Reseller products and services.

To enroll in the SolidWorks Subscription Service or for more information, contact Terry Kraus, Maintenance Services at (215) 449-0386.