SolidWorks
Tech Support
Contacting Technical Support
Phone: 215-784-0800
Dial 1 for Technical Support
Dial 1 for SolidWorks Technical Support
Fax: 215-784-0945
Email: swtech@prismeng.com
Tech Support Hours: Monday - Friday, 8:00AM- 5:00PM EST
When contacting technical support,
have the following information handy so our application
engineer will be able to assist you quicker.
Company and contact (phone and e-mail)
information
SolidWorks version and service pack
SolidWorks serial number
Video card manufacturer and model
Video card driver and version
Hardware/OS information (i.e., RAM,
OS version and type, network type, etc.)
An accurate, complete description of
the question or issue. Send screen shots and notes for specific
comments. Microsoft Paint can be used to capture and annotate
an image. Use Alt-Print Screen and paste the results into a
paint program.
If you notice any systematic pattern
at all, suggest that to the technician. It might give him a
clue. "It always happens on assembly mates", "It
only happens when I use my spaceball", etc.
In addition, the support engineer may need:
The data files that are causing the
problems. Remember that sending a drawing or an assembly isn't
enough. You must also send the parts. These files should be
zipped to save space.
The performance and SolidWorks log files
can also help provide debug information to tech support. If
you have these, send them along also.
Note: All of this information can be easily
captured using SolidWorks Rx.
Prism Engineering, Inc. • 455 Business Center Drive •
Suite 225 • Horsham, PA 19044 • Phone: 215-784-0800 • Fax:
215-784-0945
Copyright By Prism Engineering
