Mastercam Tech Support
Contacting Technical Support
Phone: 215-784-0800
Dial 1 for Technical Support
Dial 2 for Mastercam Technical Support
Fax: 215-784-0945
Email: mctech@prismeng.com
Tech Support Hours: Monday - Friday, 7:30AM- 4:00PM EST
When contacting technical support, have the following
information handy so our application engineer will be able to
assist you quicker. Mastercam's on-line Help (ALT-H)
has answers to many commonly asked questions. Please try
to locate the solution to your problem in these manuals
first.
Company and contact (phone and e-mail) information
Mastercam Version and Product (Mill, Lathe, Wire etc.)
Sim number
Video card manufacturer and model
Hardware/OS information (i.e., RAM, OS version and type, etc.)
An accurate, complete description of the question or issue.
If possible, try to duplicate the problem. The support technician
may request that you do this while you are on the phone. Also,
be prepared to submit geometry, NCI files and other data related
to your problem.
In addition, the support engineer may need:
The data files that are causing the problems. These files
should be zipped to save space.
Post Processors
If
you are interested in a Post Processor, please submit the Mastercam
Post Edit Request form to Prism Engineering, Inc.
Prism Engineering, Inc. • 455 Business Center Drive •
Suite 225 • Horsham, PA 19044 • Phone: 215-784-0800 • Fax:
215-784-0945
Copyright By Prism Engineering
