Dimension Support

Tech Support
Contacting Technical Support
Phone: 215-784-0800
Dial 1 for Technical Support
Dial 3 for Dimension Technical Support
Fax: 215-784-0945
Email: 3dprint@prismeng.com
Tech Support Hours: Monday - Friday, 8:00AM- 5:00PM EST

When contacting technical support if you have the following information handy our application engineer will be able to assist you quicker.

• Company and contact (phone and e-mail) information
• Serial number of Dimension Printer

In addition, the support engineer may need:

• The data files that are causing the problems.

Dimension Maintenance Services

Dimension Maintenance Services Includes:

• Telephone support for diagnosing potential Dimension problems, including both Dimension hardware and software problem diagnosis and attempted resolution. Telephone support is available between the hours of 8:00 A.M. and 5:00 P.M. Eastern Standard Time Monday through Friday, excluding holidays.
• One free copy of all Dimension software releases made available during the maintenance agreement coverage period, including back end system controller software. Installation of software is Customer's responsibility.
• Free exchange of replacement parts for Dimension hardware. Prism Engineering, working in conjunction with Stratasys Corporation, will respond with a best effort to arrange shipment of part(s).
• On-site service calls for Dimension hardware repair as needed, including all parts and labor.
  To enroll in the Dimension System Maintenance Service or for more information, contact Terry Kraus, Maintenance Coordinator at (215) 449-0386.

Dimension Printing Supplies

Download the Dimension Printing Supplies Order Form.

Prism Engineering, Inc. • 455 Business Center Drive • Suite 225 • Horsham, PA 19044 • Phone: 215-784-0800 • Fax: 215-784-0945
Copyright By Prism Engineering