Privacy Policy

Prism Engineering, Inc. Online Privacy - Marketing Contacts and Privacy

Information Collected from Online Visitors

In general, you can visit the Prism Engineering, Inc's website without telling us who you are or revealing any personal information about yourself, such as your name, phone number, or postal or email address. Our web server collects IP addresses to obtain certain aggregate information concerning the use of our website. An IP address is a number that is automatically assigned to your computer whenever you're surfing the web. We do not link IP addresses to any personally identifiable information. Therefore you can remain anonymous when you visit our website.

Our web servers also collect information such as number of visits, average time spent on the site, pages viewed, etc., but this information is not traceable back to an individual user. Prism Engineering, Inc. uses this information to analyze how people use our site and generate ideas on how the site might be improved.

Some of our web pages utilize "cookies" so that we can better serve you with tailored information when you return to our site. Cookies are identifiers that a web site can send to your browser to keep on your computer to facilitate your next visit to our site. It may do such things as store the fact that you have registered for a seminar so that the next time you visit the site we recognize that you are a registrant. You can, if you wish, set your browser to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it.

Occasionally you may be asked to give us more specific information about yourself, such as when you download software, register for a seminar or other event, respond to a survey, or enter a contest from our website. Supplying such information to us is optional, but you may be unable to complete certain transactions without giving such information.

Entities collecting personal information.

The information provided at this site is collected by Prism Engineering, Inc., 455 Business Center Dr Suite 225 Horsham, PA 19044. Our telephone number is (215) 784-0800.

This website contains links to websites owned and maintained by other companies. Such websites may also collect personal information and such collection of personal information will be subject to the privacy policies of the site and company at which it is collected.

Information Collected via Marketing Activities

Prism Engineering, Inc. conducts many different marketing activities by which it may collect your personal information. For example, we collect contact information at trade shows, we rent email and physical mail addresses for marketing campaigns, we invite the public to download free software from our website in return for providing us contact information, we run contests for which participants provide basic information on registration, and we obtain addresses from publications that target the industries from which we hope to attract customers. When we rent lists of names and addresses, we rent them from entities that provide only names of individuals who have "opted in" to receive communications from companies such as Prism Engineering, Inc. and we typically do not receive the actual contact information but only the ability to send an email or mail to the contact from a bonded mailhouse.

The Use of Personal Information

Prism Engineering, Inc. may use the personal information you provide us for a variety of purposes, including registration, authentication, and marketing. We may use the information to inform you of special offers, contests, upgrades, and software products and services that may be of interest to you. When you are a customer of Prism Engineering, we may use your personal information to contact you for a wide array of customer relation/customer service purposes, such as to inquire whether you intend to renew subscription service agreements or other contracts with Prism Engineering, Inc. or to request that you respond to a survey concerning our products and services or to address a question regarding an order.

We may also provide you with materials concerning the products and/or services of other third parties we think may be of interest to you. We may do this by emailing information to you or providing your name and address to a bonded mailhouse that mails information on behalf of a third party. The bonded mailhouse is prohibited from providing the third party with your name and contact information and is obligated to either return the information to us or destroy the list following the mailing. Unless we inform you otherwise at the point at which we collect your information, we will not provide your personal contact information directly to a third party not otherwise described herein.

If you do not wish to receive information about additional Prism Engineering products or services or those of other companies, please let us know (contact information below) and we will respect your wishes. Emails we distribute describing offers we think may be of interest to you also contain instructions as to how you can opt-out of future emails.

Prism Engineering, Inc stores the personal data of web site visitors and customers indefinitely and may maintain and process such information directly or indirectly in one or more databases in the United States and elsewhere. We may hire other companies to provide services on our behalf that may involve the storage and use of your personal information, such as for delivering mailings or emails. Any such company or third party is required to maintain the confidentiality of that information and is prohibited from using that information for any purpose other than as authorized by us. If you provide personal information to Prism Engineering, Inc, you agree and consent to the storage and usage of this information anywhere that Prism Engineering, Inc and its affiliates maintain offices (around the world), for a variety of purposes, including those described above.

Prism Engineering, Inc may also disclose such personal information if required by law or if Prism Engineering, Inc believes in good faith that such disclosure is reasonably necessary to comply with legal process (for example, a warrant or subpoena or other court order) or protect the rights, property or personal safety of SolidWorks, our customers or the public.

Web Site Analysis

Prism Engineering, Inc uses the services of a third party vendor to help us measure and analyze the effectiveness of our web pages and how visitors use Prismeng.com. To do this, we may use web beacons and cookies provided by this third party vendor. The type of information we collect includes the pages visited and navigation patterns, which helps us learn how visitors use our site, what information is of most interest to our customers and to visitors to our web site. Although the third party vendor logs the information coming from our site on our behalf, Prism Engineering, Inc controls how that data may and may not be used. If you do not want to assist Prism Engineering in improving our web site, products, services, offers and marketing strategy, you can "opt-out" of this web-site analysis tool by changing your communication preferences at: http://www.omniture.com/en/privacy/policy#optout

Updating Personal Information and "Opting Out"

Prism Engineering, Inc wants to ensure that the information it collects is accurate. You may notify us of any change to your address, phone number, email address or other information by sending us an email message at marketing@prismeng.com or by notifying us in writing at

Prism Engineering, Inc.
455 Business Center Drive

Suite 225
Horsham, PA 19044

Attn: Marketing

If at any time you wish to "opt out" of receiving information from Prism Engineering, Inc or its partners or other companies, please notify us by sending us an email or written message to the addresses shown above or by emailing us at marketing@prismeng.com . Please note that due to lead times on certain mailings and other contacts, you may continue to receive contacts for a period following your "opt out" notification.

Changes to this Policy

Prism Engineering, Inc may change this policy from time to time. Any changes will be posted to this site, so we encourage you to review our privacy policy from time to time.

Third Party Sites

This website contains links to websites owned and maintained by other companies. Such websites may also collect personal information and such collection of personal information will be subject to the privacy policies of the site and company at which it is collected. Prism Engineering, Inc is not responsible for the content or privacy practices of any non-SolidWorks website. Please review the privacy policy of such other sites before providing them with your personal information.

Information Collected in Connection with Technical Support and the Use of That Information

Generally, Prism Engineering, Inc's technical support group can obtain customer contact information via the serial number and registration data it maintains in its customer database. Prism Engineering, Inc may use this contact information to respond to support inquiries and/or to request additional information from the customer.

Occasionally Prism Engineering, Inc must obtain files and/or model information to assist it in diagnosing their technical support issues. Prism Engineering, Inc may share model and file information provided by a customer with a licensor of technology that is included in a product if Prism Engineering, Inc considers that appropriate to assist it in diagnosing or resolving a customer problem. All of such licensors are also contractually obligated to protect the confidentiality of customer models and files.

Some third party software that interoperates with the SolidWorks software, such as Microsoft's Windows Vista® operating system software, may request data from your system in order to assist it in diagnosing issues. You will be informed of the need for this information and may choose whether to provide it to the third party. The third party will be responsible for any privacy issues related to the information you provide it.

Prism Engineering, Inc also maintains many of the customer files in a database it uses to conduct regression tests and other tests.

Prism Engineering, Inc's Remote Support Functionality. For those customers with difficult-to-diagnose issues, Prism Engineering, Inc has added a remote support functionality that enables Prism Engineering, Inc to view a customer computer remotely via the Internet in real-time. This functionality is used only when authorized by the customer and while the customer is at the computer. The functionality enhances the customer's ability to explain and "show" the problem being experienced.

The customer initiates a secure connection with a Prism Engineering support engineer, enabling the support engineer to either view or take control of the customer's system. In order to create this connection, the customer will download a small client (460KB) to his or her system that will communicate with the support engineer's computer. This connection will be encrypted via a 168-bit secured socket layer to ensure that no data transmitted between the customer system and the Prism Engineering support engineer is compromised.

The customer retains full control of his or her system throughout the session. If at any time during this session the customer wishes to terminate the remote connection, he or she may do so, and the SolidWorks support engineer will no longer be able to view or access the customer's system.

Prism Engineering, Inc treats all information it receives during a remote support session as confidential and proprietary customer information received for technical support purposes (see Information Collected in Connection with Technical Support and the Use of That Information above).

We hope this policy statement helps you understand Prism Engineering, Inc's practices with respect to your personal and business information. If you have any questions or concerns, please contact us as indicated above under the heading Updating Personal Information and "Opting Out."