As a Subscription Services member, your
organization receives upgrades and updates, technical support from
Prism Engineering and access to a wide variety of resources.
Learn More
We entrust the support of our customers to our team of 10
SolidWorks Certified Support Technicians, 3 of whom are Elite
Application Engineers. Our Support Technicians are not only experts
in their fields, they are among the most highly rated in the
business, earning some of the highest SolidWorks Customer
Satisfaction rates in North America. Our customers find our
services so valuable that over 90% of our SolidWorks Subscription
customers and over 95% of our Mastercam Maintenance customers
continue their Support Services with us each year.
At Prism Engineering, we are committed to helping your
organization make the most of your investment and create a lasting
partnership.
SolidWorks Subscription Service is an annual
support, delivery and technology service that provides SolidWorks
users with the right mix of Prism Engineering technical assistance
and independent, continuous access to information and updates
required for optimum productivity. Access a full range of
members-only resources for collaborating and sharing knowledge with
the world's fastest growing 3D CAD user community.
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Prism Subscription Services
Prism Engineering's qualified Support Engineers can provide
Subscription Service Members up-to-date information that help our
clients be the most productive 3D Cad designers. Virtual Tech
allows our support team to view your computer screen in real time
so that design issues can be resolved quickly and efficiently.
SolidWorks Subscription Service includes:
- Software upgrades and enhancements. Get automatic
upgrades to the most current versions of SolidWorks software,
including new releases and service packs. SolidWorks is continually
improving its software and responds quickly to issues reported by
customers. Automatic email notification keeps you on top of
important news, service requests, and the latest software
updates.
- Technical support services. SolidWorks
Subscription Services provide you with live technical support
supplied by Prism Engineering's qualified Support Engineers.
Support services include telephone assistance with product
features, menu commands, installation issues, and troubleshooting.
For a separate fee, Prism Engineering can provide value-added
services, such as training, design consulting, planning, and
customization.
- Knowledge Base. Search a comprehensive library of
documents, including Technical Articles, Help Topics, Tech Tips,
Tech Alerts, Macros, and Best Practices, all written and reviewed
by SolidWorks experts. In-depth articles give you insight into
features, operations, and solutions covering all product
capabilities. Whenever you need information - day or night - be
confident that the answers are at your fingertips.
- Enhancement request privileges. Your SolidWorks
Subscription Services membership entitles you to make enhancement
requests, so you can directly influence the future development of
SolidWorks software. In fact, Subscription Services members
initiate over 90 percent of the hundreds of enhancements introduced
with each new release of SolidWorks software. You can even provide
input on the functionality required for your specific use of the
product.
- The SolidWorks Customer Portal gives you 24/7
online access to a full range of information and resources
featuring:
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Find the latest versions of
SolidWorks software and service pack updates.
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Access the Knowledge Base,
containing a wide range of technical documents and resources.
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View your SRs (Service
Requests).
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View your SPRs (Bugs).
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Make enhancement requests.
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Participate in our discussion
forums.
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Review and register your software
license and Subscription Service renewal information.
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Edit your profile.
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